Effective Date: June 16th, 2024
Introduction
At Punto Pio LLC, we value our customers’ privacy and trust. We are committed to maintaining a respectful and spam-free communication environment. This Anti-Spam Policy outlines our commitment to preventing spam and ensuring that our communications are meaningful and relevant.
What is Spam?
Spam is any unsolicited email or message sent without the recipient’s consent. This includes, but is not limited to, promotional emails, advertisements, and newsletters that are not requested by the recipient.
Our Commitment
- No Spam Guarantee:
- We guarantee that you will not receive spam from Punto Pio LLC. If you believe you have received spam from us, we promise to deliver a dozen eggs to you as compensation.
- Consent-Based Communication:
- We will only send emails and messages to individuals who have explicitly opted in to receive communications from Punto Pio LLC.
- Clear and Transparent Information:
- All our emails and messages will clearly state who the sender is and provide a valid email address for unsubscribing or contacting us.
- Easy Unsubscription:
- Every email we send will include an easy and clear way for you to unsubscribe from our mailing list.
- Respect for Privacy:
- We respect your privacy and will never share your email address or personal information with third parties without your explicit consent.
Metrics for Determining Spam
To ensure we adhere to our anti-spam commitment, we will use the following metrics to determine if spam has occurred:
- Frequency of Messages:
- No more than 3 unsolicited messages within a short period (e.g., one week) will be sent to any recipient.
- Relevance of Content:
- All messages must be directly related to Punto Pio LLC, its products, its associates, its services, or relevant updates. Messages that are not related to our business will be considered spam.
- Opt-In Confirmation:
- We will ensure that recipients have opted in to receive our communications. Any messages sent without prior consent will be considered spam.
Reporting Spam
If you believe you have received spam from Punto Pio LLC, please follow these steps:
- Report the Spam:
- Forward the email or message to our dedicated anti-spam team at [email protected]
- Verification Process:
- Our team will review the reported email or message to determine if it qualifies as spam under our policy.
- Compensation:
- If we confirm that you received spam from us based on the metrics above, we will arrange for the delivery of a dozen eggs to you as compensation for the inconvenience.
Amendments
Punto Pio LLC reserves the right to amend this Anti-Spam Policy at any time. Any changes will be posted on our website and communicated to our customers.
Contact Us
If you have any questions about this Anti-Spam Policy or need further assistance, please contact us at:
Punto Pio LLC
1135 calle 5 Suite 1 P10, San Juan, PR 00927
Email: [email protected]
Phone: 939-245-4867
